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70-532 関連資格知識 & MB2-718 模擬対策問題

あなたの70-532 試験利益を保証します - さまざまな受験生によって別の70-532 試験トレーニングコースを提供いたします & マイクロソフトの70-532 試験試験に受かることは確かにあなたのキャリアに明るい未来を与えられます、70-532 試験あなたは試験に合格したいなら、もし試験に合格しないと70-532 試験、70-532 試験の専門的な実践経験に含まれています & マイクロソフトの70-532 試験の認定試験証明書を取りたいなら & 多くの人が70-532 試験の問題集を使うので試験に合格しますた、70-532 試験が一番頼もしい資料です、70-532 試験就職機会が多くなります & 70-532 試験の問題集を購入したら & 弊社の70-532 試験資料を使って - マイクロソフトの70-532 試験に関する研究資料が重要な一部です

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試験科目:「Developing Microsoft Azure Solutions」
問題と解答:全155問 70-532 関連資格知識

>> 70-532 関連資格知識

試験科目:「Microsoft Dynamics 365 for Customer Service」
問題と解答:全90問 MB2-718 模擬対策問題

>> MB2-718 模擬対策問題


今は時間がそんなに重要な社会でもっとも少ないお時間を使って試験に合格するのは一番よいだと思います。MB2-718 模擬対策問題が短期な訓練を提供し、一回に君の試験に合格させることができます。


Exam MB2-718
Microsoft Dynamics 365 for Customer Service

Published: February 21, 2017
Languages: English
Audiences: IT professionals, Developers
Technology: Microsoft Dynamics 365 Enterprise
Credit toward certification: Specialist

Skills measured
This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area on the exam. The higher the percentage, the more questions you are likely to see on that content area on the exam. View video tutorials about the variety of question types on Microsoft exams.

Please note that the questions may test on, but will not be limited to, the topics described in the bulleted text.

Do you have feedback about the relevance of the skills measured on this exam? Please send Microsoft your comments. All feedback will be reviewed and incorporated as appropriate while still maintaining the validity and reliability of the certification process. Note that Microsoft will not respond directly to your feedback. We appreciate your input in ensuring the quality of the Microsoft Certification program.

If you have concerns about specific questions on this exam, please submit an exam challenge.

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Manage Cases, the Knowledge Base, and the Interactive Service Hub (25% - 30%)
Create and manage cases
Manage case lists and views, search for case records, create a new case record, convert activities to cases, perform case resolution processes, implement case routing rules; set up and configure case creation and update rules, implement parent/child cases, merge cases
Create and manage the knowledge base
Search for articles; associate an article with a case; use knowledge base articles to help resolve cases; create, manage, and maintain knowledge base article templates; create, modify, and publish knowledge base articles; format articles; attach knowledge base articles to email messages
Install and configure Microsoft Dynamics CRM Server
Install sample data; install and configure language packs, install the email router, configure server synchronization, configure SharePoint integration, install the SSRS data connector
Manage the Interactive Service Hub
Implement single-stream and multi-stream dashboards, manage queues and cases from streams

Manage Queues, Entitlements, and Service Level Agreements (SLAs) (20% - 25%)
Create and manage queues
Differentiate between queue types, create and maintain queues, add cases and activities to queues, reconfigure queue items, implement case routing
Create and manage entitlements
Define entitlements, create and maintain entitlement templates, create and configure a new entitlement, create entitlements and add entitlement lines, apply entitlements to cases, associate products, associate entitlement channels, associate an SLA, activate and deactivate entitlements, renew an entitlement
Create and manage SLAs
Define standard and enhanced SLAs, implement SLA actions and details, use SLAs on-demand, manage cases with standard and enhanced SLAs

Implement Service Management Analysis and Voice of the Customer Surveys (15% - 20%)
Perform service management analysis
Create Microsoft Power BI dashboards, create service dashboards, design and create system charts, identify goal management components, define goals, implement and configure Advanced Find, create editable grids, identify service report types, design reports, export content to Microsoft Excel
Upgrade Microsoft Dynamics CRM and other components
Identify VOC features and components, install and configure VOC, create survey forms, create surveys by using the survey designer, create and configure surveys, link survey questions, pipe data into surveys, route responses, configure survey distribution options, identify and configure survey result options

Manage the Unified Service Desk (USD) (15% - 20%)

Install and configure the USD application
This topic may include: Install and configure the USD application; define User Interface Integration (UII) actions and calls; create an action call; manage connections by using Connection Manager, Global Manager, and debugger
Implement hosted controls
Create hosted controls, implement toolbars, identify and declare common events, implement window navigation rules, create and configure default and specific rules, implement data and replacement parameters
Configure server-side synchronization
Manage USD sessions, configure user settings and options, create agent scripts, identify debugger capabilities and components, view page data and parameters in the debugger

Manage Dynamics Field Service and the Interacitve Services Hub (15% - 20%)

Install and configure Dynamics 365 Field Service
Plan a Field Service implementation; identify Field Service security roles and administration tasks; view and configure the schedule board; implement the schedule assistant; identify work order relationships; identify accounts, incident types, and service task types; identify agreement options; configure agreement bookings and invoices
Manage the Field Service mobile app and other Field Service features
Identify features and limitations of the mobile app, configure the Field Service mobile app, review customer assets, manage the purchase order process, manage inventory, process returns

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投稿日: 2017/6/17 12:19:29  |  カテゴリー: Microsoft  |  タグ: 70-532 関連資格知識MB2-718 模擬対策問題Microsoft